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Atlas Assistants helps entrepreneurs and their teams do more of the work they love by finding perfect assistants to support them in their life and business. To be eligible for this position you must what is remote customer service reside in a North or South American time zone. Please do not apply to this job if you currently reside in Europe, Africa, Asia, or Oceana—regardless of your work eligibility as described above.
- Aside from being technology proficient, a remote customer service agent may be required to have very specific technology, depending on the employer’s needs.
- We work with leading product companies based in Europe that provide services globally.
- This week’s remote jobs and remote work stories straight to your inbox.
- In this role, you’ll be responsible for cold-calling users and asking them about their customer experience.
- We’re seeking a talented Customer Support Representative to join our team on a full-time basis.
- U.S. Bank is one of the top five largest commercial banks in the United States.
This leap signals a change in what it means to build a career as a support professional. It’s also important to bring a positive intention to remote conversations with colleagues and your managers. Without the benefit of an in-person dialogue, it’s easy for a tone to seem too harsh or blunt. Harvard Business Review recommends defaulting to the friendlier and warmer way of saying something when communicating online.
Full Time
While this position is usually in-office, it can easily be made remote as conversations can occur over the phone, via email, or even video conferencing. During the interview process, share what excites you about the position and talk about how your priorities match the hiring company’s values. Use tangible examples of how you have solved real-life problems — even if they didn’t take place in a work setting. The more comfortable and confident you are with what you offer as a professional, the more likely you are to find your dream job. You can check how well you matched the posted position with the free tool Jobscan. Hiring managers are always looking for critical thinking skills, communication abilities, empathy, and a genuine interest in the customer.
As a telephone research interviewer, you call customers on behalf of companies and conduct a research survey about their experiences over the phone. You’ll aggregate responses that will then provide valuable insights about your customers. As it occurs entirely over the phone, it’s easy for a telephone research interviewer to work from home. Long gone are the days that require call center agents to work in just that — a call center. While call centers are still widely in use, it’s relatively easy to handle the same tasks from the comfort of your home.
Customer Support Representative
If you pride yourself on being able to build relationships with anyone, creating an exceptional customer experience, and want to be a part of a fast-growing tech company, please apply. Customer success managers work to assist customers with product onboarding, account management, and campaign execution. They form a close partnership with their customers, following up regularly to ensure they constantly gain value.
During training, you’ll be expected to be proactive, ask lots of questions, and be a quick learner. Once fully up to speed (2-3 months), you’ll spend most of your time on front-line support. Your secondary duties will involve turning your front-line insights into public help articles and internal documentation. You’ll be responsible for providing world-class customer support to filmmakers who use Endcrawl.com to make their film and TV end credits. We’d like to invite you to apply to be our 7th, our Affiliate Partnerships Manager, a key role in our team to help grow and manage our broad range of affiliate partnerships. We are seeking a Crypto Operations Analyst to join our close knit and high performing team.
Director, Customer Success, EMEA
It can get hard to stay motivated when you’re working independently. However, if you enjoy the challenge and can easily find ways to stay on track without constant monitoring, this is the job for you. You want to create an environment that is as similar to an office as possible to ensure you remain productive and in a professional zone. This will keep you focused and feeling professional, even if you’re in sweats. If you want to work remotely, it’s probably for the best that you don’t commit to doing so from your bed — even if I might be at this very moment.
Now that you know about all the work-from-home customer support positions, let’s look at some job openings from real companies that you can consider applying for. Just because you’re not face-to-face with customers doesn’t mean you can slack off on your tone and presence. This may be easier for a call center agent or support rep who gets to speak with customers on the phone. However, when your only means of communication is email or live chat, all you have to represent yourself and your reputation are your written words. So, make sure you’re always getting your point across clearly and leaving no room for misinterpretation.
CommentSold is a commerce platform that connects retailers with buyers. In this role, you’ll resolve customer complaints and troubleshoot problems that occur on the software. As a chat-specific position, you’ll need strong writing skills and experience working in a fast-paced environment to be successful.
Because of a wide-range of customers from all over, we receive hundreds of messages from customers every day. Prior experience is helpful, but attentiveness and efficiency is what’s most important. Customer support engineers offer high-quality solutions and specialize in reactively solving technical problems customers might have with products or services. A remote customer service rep proactively reaches out to current and prospective customers with new offers, preemptive solutions, product news, and more.